Home Depot has had problems in the past of people bringing back stolen merchandise and getting store credit.In some cases people were stealing thousands of dollars of mechandise and then returning it.
The other big problem for them was people buying snowblowers,chainsaws, pumps, paint sprayers, generators,shop vacs and other tools. They would use them and then return them. This would happen during/after every major weather event(bizzard, ice storm, floods, hurricanes). Now they only will accept a return if there is actually something wrong with the product. People are basically scum and they ruined it for everybody.
I brought a whole house humidifier back to Walmart when it stopped working. I had my receipt. They took it out of the box and made sure the model/SKU was the same as on the box.
The lady told me that people would try to return electronic
appliances all the time that were different than the box. They buy a new DVD player or TV and then stick the old one in the box and try to return it.
I believe it. It used to be that people were fundamentally trustworthy. Now everyone’s presumed to be a scumbag until they can prove otherwise.