Here’s my opinion-
On the one hand, he's right. He doesn't have to refund Jerry Meekins his $197. Mr. Meekins didn't buy the insurance. Spirit Airlines is under no legal obligation to give it back.
On the other hand, is the public relations fiasco he’s creating for his brand worth the $197 they got to keep? I hope so because he's leaving the door wide open for the next new airline that wants to take his customers away. A business has to operate in the real world. Your customers are people. Treat enough of them like garbage and they’ll be happy to take their patronage elsewhere.
In short, this is a classic case of “Pennywise, Pound foolish.”
This wouldn’t happen at Southwest
and it wasn’t that he wanted a refund
he would have changed the ticket to his daughter’s name
Spirit Airlines is now irrelevant to me. I won’t fly Spirit again.
By the time veterans get through with not flying Spirit Airlines, old Benny will likely find himself driving a school bus for a living.
I will never under any circumstances fly Spirit Airlines even if it means I have to walk to my destination.
Spirit Airlines just announced they are going to start charging $100 for each item stored in overhead bin.
It’s simple
Spirit has every right to withhold the fare
And I and thousands of others have the right to seek out other carriers.
Case Closed
A smart CEO would have taken the $197 out of his own pocket. This kind of publicity has probably cost him $197,000.
Idiot.
If we don’t vote with our wallets, we are supporting our demise. If the right would practice activism on a daily basis, there would be no money to support the left.
This is not worth the bad publicity.
Delta, United, KLM and the other airlines have to be laughing themselves silly. You just can’t buy advertizing like this.
So true. The $197 dollar refund, plus, throw in a free trip anywhere that Spirit flies, and they would have gotten a MILLION dollars plus of FAVORABLE warm fuzzy publicity. Powerful positive branding.
Sorry though, when the "bean counter" mentality PREVAILS, more often than not, you've screwed yourself.
The Board of Directors should have this guy arrested for felony stupidity.
Baldanza is likely to be looking for a new job rather soon.
Dude, you have some kinda balls to continue down a path that an Epic Loser for you, the employees and stock holders.
Career dissipation light blinking faster.....
Dude, you have some kinda balls to continue down a path that an Epic Loser for you, the employees and stock holders.
Career dissipation light blinking faster.....
You can sure buy a lot of bad publicity for your company for a miserly $197.00.
I'll walk before I ever set foot on one of their aircraft.
Gotta wonder where this airline’s political donations go...
Given that airlines are hurting thanks to, among other things, the public’s reluctance to be groped by TSA agents, I would think that airlines would want to create some goodwill by issuing the
refund. Spirit must be really making money if it can afford to lose customers over this issue. (I doubt it)
Baldanza....Sounds like something George Costanzas Gym teacher might call him.