Posted on 07/22/2011 5:54:44 PM PDT by JohnBrownUSA
Rep. Jon Runyan, (R-N.J.), statement:
H.R. 2349, the Veterans' Benefits Training Improvement Act of 2011, aims to improve benefit claims processing through focusing on individualized training and skills assessment.
The bill creates an individualized training program for all employees and managers who process or supervise the processing of disability claims.
Annually, these employees would take a test that assesses their skills relating to claims processing.
Following this test, VA will create an individualized training program for each employee who took the test. This individualized program will focus on the areas of the test where the employee showed the greatest deficiency or need for improvement.
This focus on individual deficiencies will avoid the redundant blanket training that many employees already endure.
There is no reason why an employee of 20 years should be taking the same training as an employee who has been in the VA for only two years.
I hope that by establishing this program we are able to encourage employees and managers alike to slow down and do the claim right the first time. Improving the number of claims sent out the door is not enough if the veteran is continually seeing mistakes being made on his claim. Quality must be improved, and the only way to improve quality is make sure that VA employees are properly trained.
(Excerpt) Read more at veterans.house.gov ...
The same standards that the military expects from its service members must be the same standards the VA expects from its bureaucratic drones.
Like we say in the military, "Fight as you train, train as you fight."
H.R. 2349 is linked below for your reading pleasure:
http://www.gpo.gov/fdsys/pkg/BILLS-112hr2349ih/pdf/BILLS-112hr2349ih.pdf
Ԥ 7732B. Annual assessment of claims processing Skills
‘‘(a) IN GENERAL.—The Secretary shall—
‘‘(1) annually assess the skills of appropriate employees and managers of the Veterans Benefits Administration who are responsible for processing claims for compensation and pension benefits under the laws administered by the Secretary; and
(2) develop and implement an individualized training plan related to such skills for each such em- ployee and manager.
‘‘(b) REMEDIATION OF DEFICIENT SKILLS.—(1) In providing training under subsection (a)(2), if any em- ployee or manager receives a less than satisfactory result on any portion of an assessment under subsection (a)(1), the Secretary shall provide such employee or manager with remediation of any deficiency in the skills related to such portion of the assessment.
‘‘(2) In accordance with this title and title 5, the Sec- retary shall take appropriate disciplinary actions with re- spect to any employee or manager who, after being given two opportunities for remediation under paragraph (1), does not receive a satisfactory result on an assessment under subsection (a)(1).
GO big Jon....even though he was a seagull..*smiles*
Hmmmmmmmmmmmmmmmmmmmmm
The VA promised in 2000 that the problems were over and all the veterans would have their claims prossessed in weeks instead of years...
What happened to that ???
That multimillion dollar shake up of the VA was supposed to last for eons...
They should stop trying to train the untrainable and replace them with disabled vets. Service would get better and the vets would get a job.
One of my friend applied recently and it took about 15 months. I am on month 11. It took 5 months for them to schedule me for physical.
When I retired, I have to say my disability was processed rapidly. It took less than a month. But, didn’t find out until 5 yrs after I retired, that I had a few other conditions. Too late.
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