I’ve only gotten them twice - the first was so greasy that it dripped out and ruined my shirt, the second was so desiccated that it crunched. I’ll pass.
Sorry you’ve had bad experiences with them. Was it both at the same location?
I ate at a Five Guys once. It wasn’t anything special. I’d rather have a burger from Johnny Rockets or Red Robin. They both wrap paper around their burgers, and I can actually eat one without getting it all over me. I don’t get to have them very often because the closest restaurants are about an hour away from me.