Lame! Written like a 5th grader.
My wife is a paralegal. It makes NO difference how inept or how old an attorney is to her. If she is employed by them, it is her responsibility to perform any legal or technical duties required to further a case. And...knowing her way around a computer is one of those duties.
I believe this is simply a public statement, and not part of any documents that has been filed with the court. I'm not certain, but 1 or 2 days to respond to a court order doesn't sound "reasonable". Especially if the court hadn't granted access (prior to order) to the pacer system for their court.