Yes, but there was no texting in the family plan. Don’t you think it’s the company’s responsibility to to let the bill payer know there are charges that are not suppose to be there?
There was texting in the family plan. It just cost extra.
Yes, perhaps the Verizon salesperson should have spelled it out. But I’d bank on a thorough explanation (perhaps in small print even) being in the materials they got with the phone.
Most of those bills are automated. I’d agree that it would be helpful if phone companies could flag an account when something like this is happening. But if they’ve spelled that out in their materials, I see no reason they should be required to spell it out again to the purchaser.