That makes more sense. My math was good, I just didn’t read the article close enough.
That’s closer to 22 calls per taker per day. Still, three or four an hour? My original (futile) point stands, I think.
I also think that they are not all working at the same time, and that there are times and days of the week, for instance, Saturday night into Sunday morning, when all hell breaks loose in DC. So some are going to get three or four calls an hour, and at times, 20 calls an hour.