The Ontario Works Program provides income and employment assistance for people who are in temporary financial need.
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It sounds like a regular job placement center, and I'm glad that it benefited your acquaintance.
Being familiar with hospital work, I can tell you that it can indeed be hard, but if a person has a kind heart and is working there because he or she enjoys helping people, it can be the most gratifying and meaningful work in the world. If someone is there only because they want to make money, it will be a disappointment unless you're a Cardiologist, a nurse or something similar..
Right on Stoat- and thank you indeed.