Anyone expressing an opinion on the merits of the case or patent without having read and understood the patent claim being enforced is speaking from ignorance.
“A method for automatically interpreting an electronic message, including the steps of (a) receiving the electronic message from a source; (b) interpreting the electronic message using a rule base and case base knowledge engine; and (c) classifying the electronic message as at least one of (i) being able to be responded to automatically; and (ii) requiring assistance from a human operator. The method for automatically interpreting an electronic message may also include the step of retrieving one or more predetermined responses corresponding to the interpretation of the electronic message from a repository for automatic delivery to the source.”
“Filed: April 2, 1998”
Send mail has been able to do this for years! before the patent was filed