Posted on 07/09/2007 10:39:50 AM PDT by Clintons Are White Trash
Sprint Nextel Corp. (S) is breaking up with about 1,000 subscribers the company finds to be too high-maintenance, according to news reports.
The third-largest wireless carrier sent letters dated June 29 to the dumped clients stating: "The number of inquiries you have made has led us to determine that we are unable to meet your current wireless needs," according to reports.
(Excerpt) Read more at foxnews.com ...
Don’t call us, we’ll call you...........
Firing your worst customers is always a good idea.
I’m not sure I’ve called the phone company 25 times in my life.
1. Too STUPID to operate the equipment they are using, and Sprint SHOULD dump them as customers.
2. Have been given inferior service and equipment, and SHOULD dump Sprint.
Hooray! More room for me on the network!
Is that what it takes to get out of my Sprint contract???
Great!
If you don’t see me FReeping as much, it’ll be because I’m harrassing Sprint!
You are obviously not a Sprint customer.
Lucky you.
They may not be their worst customers as Sprint is notorious for billing errors every month. I will tell my daughter to call them 25 times or more so she can have them dump her. It is better then being billed incorrectly each month due to incompetent folks working for Sprint/Nextel. Plus if they dump you there will be no sacrifice of money for early termination. This is great!
When I worked for Nextel with small business and corporate accounts, I'd have at least a dozen accounts that called me at least 25 times a month. It's just the nature of maintaining more than 50 very active phones on an acccount. Issues are bound to come up at least once a day that require some type of customer service.
The first customer cut off was some guy who kept calling and asking, “Can you hear me now?”
Everyone knows that Sprint has horrible customer service. And you will get lost in their automated system and have to keep calling back to figure out how to get a real person on the phone. Nightmare.
Just remember this if you need to get out of your contract. Start berating their customer service lines and if that doesn’t work sue the b@st@rds for treating you different then the “Big 1000”.
You may have to call 3 times a day for several months.
There is no reason Sprint should lose money on these customers. They are in business to make money, and there is nothing wrong with that.
Overall, kind of a dumb move because it comes across as sounding harsh. Don’t get me wrong, I believe there are some customers who should be “fired”, but you just can’t come out and say that. It’s more creative to just selectively raise the price on the PITA customers until either 1) It becomes profitable to serve them, or 2) They decide to go elsewhere.
Sure wish I had worked an early-termination fee into my end of the contract!
:p
Just this past month I broke my Sprint Mobile Broadband card. I have insurance, so I paid the deductible AND the express fee to get my replacement within 2 days.
They sent me some silly phone instead od a card by mistake and then told me that I would get my card in 2 MORE days. When I didn’t get it then, they argued with me that it was 3 days that I would get it. I saw my UPS guy the day it was supposed to be here according to sprint and he said he did not have it. I called sprint again and they told me they had until 9pm to deliver it. The ups guy said it was the only run for that day. It took me another few calls to try and track this down—of course they don’t have tracking numbers. It took me a MONTH to finally get my card delivered.
I get my bill and I am double charged for both my phone and internet—took 3 phone calls to straigten that out.
I am also having technical issues with the internet card and not being able to log on to secure sites and that is still a support ticket in progress.
At one time, I gleefully made up working computers from old cast-off parts for friends, neighbors and students. I quickly discovered that when you build a computer for someone, THEY never own it. I was the one who had to do the hand-holding and pre-chewing on EVERYTHING for some of the people I gifted, and I rapidly found out that some people ARE too stupid to own a machine that may well be smarter than they are.
When we had sprint, they would randomly add charges to each monthly bill. It would usually take two or three calls every month to have the charges removed. I suspect they have not changed the practice.
Either just shut and pay what we tell you to pay or out the door you go.
Luckily for me they “upgraded” the network which made my phone inoperative in the middle of a call. When I got home, they explained of course my phone didn’t work, they just made their system better. I would need to replace my old phone, about 18 months old, with a new one at my expense. I told them I would be happy to buy a new phone.
I drove down and bought a T-mobile phone and have never looked back. The new service has never over charged us, charged us for calls we didn’t make or add charges that even customer service couldn’t explain.
As far as I am concerned the dumped customers are the lucky ones.
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