I was hit by someone with Allstate insurance. They were at fault and got the ticket but put me through 9 months of crap. I hate them.
My wife was out of work for 7 months due to her injuries. This was at a time when I was out of work (thanks Outsourcing) and we had no health insurance. Allstate would not pay a penny for any medical tests or procedures, things my wife absolutely needed. We were trying to be reasonable, but they just kept up their "settle the claim now before knowing the true impact and full costs of the injury" stance.
We have paid auto insurance for 35 years, and both have zero tickets and zero accidents. And yet this is how we were treated when their at-fault driver broke the law and injured my wife.
It's a wonder I am not in jail, for going Postal.
Did you have a police report? We've had cars hit twice. We had police reports both times. Allstate and State Farm were the insurers of the people who were responsible for the accidents, and we had no problems getting our claims handled.