"Everybody in a company has a Boss, and that is the customer. The customer can fire everybody, up to and including the president/owner of a company, simply by taking his business elsewhere."
Mr. J,
I'm getting old and forgetful.....but there was a Japanese concept & it was that everyone in the company was responsible for the overall success....sort of their version of "team"....I used it in training managers/sales managers....do you know it? It will come back to me(probably at 3am!!) and I will send you the word.
Sorry to hear they are losing or already lost it!
Grandma mac