I quit using AT&T in 2003 after they had committed what I consider to be the unforgivable sin in business. Depositing the check and claiming that I never paid my bill. At that point I dropped AT&T on both long distance and internet. AT&T has been a company with misplaced priorities, squandering resources on pandering to internal pressure groups via a large diversity directorate. The office politics within AT&T were getting to resemble Atlas Shrugged.
My wife was in NY and was charged over $500.00 in bogus network connect charges by her hotel (and their fly-by-night telcom company). This was because she mistakenly used her Bell South calling card rather than her AT&T card. AT&T forced the company to drop ALL charges, gave us long distance service for .05 cents a minute, and issued an additional $200.00 credit to our account.
I guess the old YMMV applies here.
LLS