That is what bothered me. THey latch on to fad electronics and expect to build a loyal following without being loyal to a brand. With that kind of marketing, they are worse than Best Buy...because they do charge a premium price. But, if you find the old white guy who works there because he lives, breathes and bleeds electons, he will save you a lot of headaches and will be able to answer just about every question you throw at him. Stay away from the young kids, though. THey could no care less if you talk to them, unless you are buying a cell phone where they make a huge spiff.
I still visit RS if I need a wacky micro switch or a capacitor or some solder. And that's only because Lowes or Home Depot offers up a 2 mile walk through the aisles just to get to the proper dept, then once you find the proper shelf in the proper dept, you have to find the proper tray and then the proper cubby hole in that tray, which is usually empty or has a backorder card in it.
A $3 sale shouldn't take an hour and a half or worse, 3 days.
Grainger is even easier!
I think they should re-vamp and focus on selling all the parts needed for someone to build his own computer (or other electronic gadget like a shoe phone), either by general components or bit by bit. Select quality parts so the end result makes the effort worthwhile and economical. Wrote to them about this once, but they did not seem interested.