Last week I had a problem with my PayPal account and needed to call to set it straight. The young woman in India was very professional (if not very technical) and was able to help me diagnose and rectify the problem within a few minutes.
It was obvious she had been through the "American accent" classes and she was very good. The only thing that gave her away was at the very end when she asked "Is there anything else I may be helping you with today?"
I can remember calling for tech support late in the evening years ago and getting a surly American working the night shift. And I was lucky the services was offered at all!
Having India take calls in the evening (their daytime) makes a lot of sense.
"Having India take calls in the evening (their daytime) makes a lot of sense."
No, it doesn't. Amercians of all types work night shift, including doctors. There is no reason to outsource to foreign nations our personal information that is NOT protected by our laws in foreign nations.
Well...i was on the phone with a person from India....who was working for BEllsouth....and I had to keep asking him to repeat what he was saying. Asked him to slow down....and told him I couldn't understand him. The call was very aggravating.
LOL I bet your train always comes on time, your queue always come fast and your lottery ticket always comes up.
I usually get gobbldy gook, have to explain again and again and usually get cut off. :)