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I don't pretend to be totally informed about this story. So please don't take my observations as the facts. I can only comment on what I saw.
I watched a college football game and was up late, I tuned into the cable news to see what was going on, I did not see one reporter seeking out an "official" word of the mine or governors office.
Apparently, the mining company people KNEW that the reports of the 12 found alive was not true.They did not know how many or the names, so instead of immediately calling a "press conference" or at the least a "private meeting" with the family , they let it slide.
I saw the CEO of the mine company explaining this very late on the night, he said he didn't want to put the families through more.
I feel he should have stepped up and said something, but hindsight is 20/20.
Somebody needed to step up and get some info out, instead they did nothing.

As I understand it, fwiw, company officials made a call to the state patrol to have them advise the clergy at the church that reports may not have been accurate and to tell families to hold on.

Somehow, that information did not get passed on.