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Customer studies give an earful to wireless carriers about bad service
San Diego Union ^ | DEC 25, 2005 | Kathryn Balint

Posted on 12/25/2005 7:22:24 AM PST by radar101

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To: don-o
....... for a tower on their property.

Did your family get in touch with them or did the companies ask first.
I ask because we own property on our street that is on a hillside and can't be built upon. Came with the house. I always thought about a cellular tower there because service in our little valley sucks! I'd be very interested if you can please ask them for me. Thanks

21 posted on 12/25/2005 8:31:39 AM PST by MadelineZapeezda (If you right click on Madeline Albright's image, my name should show up!)
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To: MadelineZapeezda

Not sure; but I expect the company came to them. Pop would not have thunk that up on his own. I can find out for sure later today.


22 posted on 12/25/2005 8:34:47 AM PST by don-o (Don't be a Freeploader. Do the right thing. Become a Monthly Donor!)
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To: sgtbono2002

"I am damned lucky to get a signal half the time at home and many times I have to go outside and stand in the cold."

When at&t was my carrier, the must have had a tower fairly close to my home because reception inside was excellent, even in the basement. After the cingular buyout, the tower was switched and I can rarely even use my phone in my den. If the call is important, I either need to recall on a land line or go outside. I'm investigating a new carrier, but if I have the same problem, all I've done is change problem centers.


23 posted on 12/25/2005 8:35:07 AM PST by USS Alaska (Nuke the terrorist savages - In Honor of Standing Wolf)
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To: sionnsar; Boundless
You might have the wandering roaming problem because you live right in the handoff area between 2 towers. Sometimes this can be fixed by updating your phone software.

It's best to do this about every month. On Verizon, dial *228 then send, select option 2 to update software. On Sprint, they supposedly update you automatically but you may have to dial *2 and ask for an OTA update, which will usually be answered by a WTF, but they will figure it out and update your phone. On T-Mobile, I'm not sure but it looks like they automatically update your phone at times.

What this does is to load the latest image of all the network cell towers and coverage so your phone will not be confused by newly built towers and think it's roaming.

24 posted on 12/25/2005 8:36:15 AM PST by Sender (Team Infidel USA)
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To: Sender
Coverage on all the carriers is far from perfect. If you live in a place with sucky coverage from your carrier, ask a friend using another carrier to come over and see if his phone works there. If it does, switch carriers.

When testing coverage we'd get loaner cellphones from prospective carriers to try it out ourselves.

25 posted on 12/25/2005 8:41:19 AM PST by sionnsar (†trad-anglican.faithweb.com† || Libs: Celebrate MY diversity, eh! || Iran Azadi 2006)
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To: indcons

Our Cingular is fone around town, but out in our little neck of the woods (on the northern ourskirts of town) it's rough. (and there is a tower 2 miles from us!)


26 posted on 12/25/2005 8:42:57 AM PST by Maigrey (California Newspapers: a dead medium in a state with more vanity than sanity - Tall Texan)
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To: Sender

The wife and I have been traveling, and my Alltel phone was perfect
whereas her T-Moblie was.... "no service"


27 posted on 12/25/2005 8:43:00 AM PST by ThreePuttinDude ()......Politically incorrect by Intelligent Design........()
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To: Sender
You might have the wandering roaming problem because you live right in the handoff area between 2 towers.

That was exactly the issue as described to us (as if we couldn't tell). Where it was really annoying was my Internet access -- when the phone switched from one tower to the other my connection was lost. And that happened a lot in the early days.

On T-Mobile, I'm not sure but it looks like they automatically update your phone at times.

Hm. I wasn't aware they did that. Maybe that explains the infrequent mysterious reboot ('course it's not likely the software crashed... *\;-). But I have to say things work pretty well now; my phone usually connects to the tower with the weaker signal, but at least it stays there.

28 posted on 12/25/2005 8:46:52 AM PST by sionnsar (†trad-anglican.faithweb.com† || Libs: Celebrate MY diversity, eh! || Iran Azadi 2006)
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To: Maigrey
oops. Not enough coffee.

fone - fine

29 posted on 12/25/2005 8:47:31 AM PST by Maigrey (California Newspapers: a dead medium in a state with more vanity than sanity - Tall Texan)
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To: Fierce Allegiance
I have Cingular, and with the exception of a dead zone at the end of my street, they are very good. Customer service has been excellent, too.

My whole family has Cingular. We used to get excellent service, before Katrina. (We live just outside of N.O.) Now the service is terrible. We can call each other and get a recording saying the person doesn't have service, busy singal when no one is using the phone or even recordings saying you don't have to dial one to reach that number even though we had not dialed one. The service was really bad right after Katrina and only moderately better now. I'm not sure if other carriers are experiencing the same problems or not. I just hope it improves soon.

30 posted on 12/25/2005 8:51:22 AM PST by jamaly (I evacuate early and often!)
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To: radar101
I swear by T-Mobile. It's the only nationwide GSM carrier in the US, which means that I could get as good a signal in New Zealand as here (Sedona, AZ).
31 posted on 12/25/2005 9:21:06 AM PST by BlazingArizona
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To: BlazingArizona

Verizon was the ONLY cell company that services my house. I've tried three different others but they all die about a 1/2 mile from the house. That said, if I didn't absolutely need to have a cell phone - I wouldn't keep Verizon for a minute. Their customer service personnel are abrasive and ignorant. Their billing practices are abysmal and their equipment unreliable.


32 posted on 12/25/2005 9:39:22 AM PST by NHResident (i)
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To: USS Alaska

Well you have done more, I signed a 2 year contract for this phone, If I stop using it the cost is $250 even if its the day before the contract runs out. They have you by the nuts when you sign on.


33 posted on 12/25/2005 4:52:59 PM PST by sgtbono2002
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Comment #34 Removed by Moderator


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