Web Site Error Gives Travelers Super Discounts

http://aolsvc.news.aol.com/ ^ | 11 12 05 | Kyle Peterson

[MARTIAL MONK]

Hilton loaded the rates into Expedia's database. It was Hilton's error. I doubt that anyone from Expedia even saw the rates until the kerfuffle. I doubt that anyone is going to side with a Toronto marketing consultant over Hilton in an obvious error like this. If they do it is no big loss. Hilton was more than accomodating.

If anyone does blame Expedia I hope that they are driven to Priceline. Priceline is as close to theft as legalized gambling.

[Thumper1960]

I've got a few words with specific meanings for you.

Nevertheless, an advertised price is an advertised price. The payment agreement was acceptable to both sides, until the "error" was recognized. Too bad.

Perhaps Hilton should hire competent people to load their rates.

Such is life. Hilton screwed up and should deal with their mistakes. That's what honorable men do. They don't whine and hide behind a "whoopsie" and then call the customer a fool due to their errors.

If that's the way you run your business, hopefully you'll go belly up before you shaft too many consumers.

[Revolting cat!]

Paris Hilton for $2 a night? I'll take a week, thank you.

[Junior_G]

I love the phony outrage from these folks that booked the hotel for a few bucks a night, like they didn't know from the outset that it was an error.