I closed mine a few years ago when the branch in my town started having their signs in Spanish and tellers who could barely speak English.
I know what you mean. I always try to avoid having to use the lobby, but sometimes that's not possible. I closed my BofA accounts because it was highly inconvenient to do business there. There was always such a long line (up to 30 people) anytime I had to go into the lobby, and it was full of illegals (about 70% of the people in line) that where trying to cash paychecks. These people didn't even have accounts with the bank, and slowed things down considerably due to difficulty in communicating. I decided that if BofA didn't care about inconveniencing account holders, they really didn't appreciate or value my business. So I went to Chase. They're not perfect, but I rarely have to wait in line, or at the most 2 minutes.
>>>I closed mine a few years ago when the branch in my town started having their signs in Spanish and tellers who could barely speak English.>>>
I closed mine down when I kept getting customer service in India. I like understanding the language my bank speaks. Went to a local city bank.