Despite you're longevity hear I'd venture that your not logged in. Mine clearly says "loosing". I'd like to help but this mourning I discovered my beeber was stuned and sew was my Motorola Cable Modem - a "Surfrider 5100" was stuned two. Luckily, I was within the to year warranty but was stuned again when Motorola claimed (supervisor included - but no batteries) that the AC/DC power converter was an "accessory" and had only a 90 day warranty! All so even though the cable modem was still in warranty - it was listed as "no longer supported". True story.