I trust that she's telling the truth. The new-age mentality of 'law enforcement' is to do nothing until backup arrives and "the peremiter is secure". How long did a small army of police mill around Columbine before going in to help anyone? This is their new training, don't do anything util everything is secure. If they're so worried about their own safety then why not procure a more appropriate job, like Librarian?
Librarian??? then you need to worry about your toes being sucked!