This is the response to my emaill to NorthWest Airlines and their non-willingness to support the troops.
Dear Chuck Eason,
Thank you for your email regarding the program, Operation Hero Miles.
On behalf of Northwest Airlines, we regret to read your disappointment
in our lack of participation in this mileage donation program. We
understand the level of service our customers and regret this decision
has impacted your expectations in a negative way.
Currently, we are not participating in Operation Hero Miles. We have
concluded that effectively distributing donated miles to our troops, in
a way that is non-discriminating and equitable to all recipients, cannot
be accomplished at this time.
Northwest Airlines has a long history of providing special policies for
active duty military during times of conflict. We presently have a
number of generous policies in place for the servicemen and women who
have been called to active military duty for Operation Enduring Freedom,
Operation Noble Eagle, or Operation Iraqi Freedom.
We are also supporting the United States military's Operation Iraqi
Freedom Rest and Relaxation (R&R) program with special discount fares
for soldiers returning home for two weeks of R&R. Under this program,
members of the military returning to the United States on leave may
purchase a round-trip ticket for travel from Baltimore-Washington,
Atlanta, or Dallas to their desired destination. Our fares provide the
returning troops with flexibility, as many of them are receiving little
or no advance notice of their R&R leave.
- Tickets are priced under $200.
- Tickets do not require an advance purchase.
- There is no minimum stay.
- Fares are refundable.
- Changes are allowed for no fee.
- Excess baggage fees are waived.
We also have special policies in place for wounded servicemen and their
families. This allows family members to travel on short notice and at a
discount to visit those injured during service in Iraq. The policies
apply to the wounded military personnel once they are released from the
hospital and able to visit their families.
Additionally, Northwest continues to offer special fares for all active
duty military personnel - not just those serving in Iraq. These
policies include the following.
- Tickets with no-advance purchase requirements.
- Extensions of elite status in our frequent flyer program.
- Refunds or free changes to tickets for those service personnel whose
military orders for the Iraq War were in conflict with confirmed travel.
Thank you for writing, Mr. Eason. We look forward to serving your
future travel needs if your travel plans include air travel.
Sincerely,
Craig Stenbak
Customer Relations
Northwest/KLM Airlines
Original Message Follows:
The Northwest Support Talk to Us form has been submitted with:
Subject type selection: Other: (please specify)
Other Subject: Customer Service
First Name: Chuck
Last Name: Eason
Reply-To Email Address:
easonc52@comcast.net WP number:
Flight Date:
Flight Number:
Origin:
Destination:
Tkt Number:
Conf number:
Message:
http://www.heromiles.org/ Learn How Americans Use Frequent Flyer Miles to Support Our
Troops - Many soldiers on R&R leave must purchase high-priced
last minute airfares to connect to their hometowns once their
military flights land at the airports in Baltimore, Dallas or
Atlanta.
Americans have donated their unused frequent flyer miles to the
Department of Defense to help troops travel home and spend
quality time with their loved ones, without worrying about how
much it will cost.
Your extra miles today can help our soldiers
get home to their families tomorrow.
Airlines Currently Accepting Donations
AirTran Alaska American Delta Pan Am
Southwest United
Northwest Airlines won't participate in this. An employee of Fox
News will contribute his 25,000 flyer miles if NW will
participate, as will many viewers who are writing in to Greta
Van Susteren.
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LANG: en_US
REMOTE_ADDR: 12.36.12.2
REMOTE_HOST: 12.36.12.2
Sorry if it's not showing. I didn't know they had traffic limitations.