Wow, what a story.
I bought something at Home Depot and we didn’t need. My wife took it back. She got a store credit. I tried to use it two or three times and was told that only she can use that store credit! Even other family members cannot use it. That was infuriating because she rarely goes to HD for anything, so the store credit sat around for ages in the back of a drawer. It was only $15, but that $15 from two or three years ago is probably worth $20 or $25 in today’s dollars. She went to HD and bought our Christmas tree there this year, so that’s used up.
I can’t believe they couldn’t work out how to let an immediate family relation use the card when we have the same last name and same address. For crying out loud! The idiots in Finance and IT drive me crazy. They are the Sales Prevention Team.
At times HD seems to be run by psychos.
For decades to get a Veterans discount all you had to do was tell them that you were a vet.
Then, they went two ways:
In store: You just showed the checkout person your Ca driver’s license or a discharge card.
To get the same discount online, you have to fill out a one page form asking a lot of personal and financial data.
So we never order online now.