Horrible.
That employee needs to be fired immediately, increasing the danger to the woman needing immediate medical attention.
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Employee?
You could be totally right and the employee totally took it upon themselves to try this in order to conceal the origin of the call from records, but that’s not how I interpreted it.
This is NOT how I interpret it either, the employees have been INSTRUCTED to do business this way, which in the long run are putting lives in danger!!!