Call and then go to Sears in Muncie “America’s Hometown” IN and same thing: practically tumbleweeds rolling down aisles but few customers.
Sears auto dept. assures me, `No charge for installation of Die Hard Gold car battery’.
Go away, come back to pay—there’s a charge for installation.
Register jockey: “There’s always an installation charge.”
I ask for manager: he says `No one could have told you that’.
I replied, “Your people did over the phone and then here at the counter about an hour ago.
Him: `Sorry, can’t help.’
Me: `Sorry, I won’t be back.’
All Sears has to offer at this point is service—bad service, in my experience.
Sears threw away their number one selling point(IMO). Customer Service, The customer is always right.
Remember in gold lettering on every door of their stores,?
'Satisfaction Guaranteed or Your Money Back'.
Now their customer service is no better than Target, sucks.
I worked for them back in the golden age , world's largest retailer. Sad to see how the national management destroyed the company.