[FXRP]

You are assuming much about the average user. Most of them can't navigate the start menu to start a program. They are still using the space bar to make things line up in Word and think the computer is broken when things aren't quite perfect on the printout.

Don't assume they even know which folders have the data they want to protect. They don't. I once drove 60 miles to fix a printer problem for an office with 12 workers. The maid had unplugged it to plug in her vacuum cleaner.

Where I worked, when users had emergencies that any 12 year old could fix, we called it “polishing their screen.” It was a daily occurrence.

[minnesota_bound]

I work in a Helpdesk. I have callers who do not know where the start button or the taskbar are located despite me telling them where to look : )