Does Australia have a union that represents the Veterans Affairs employees like America does? The American Federation of Government Employees has been a great detriment to proper care.
Absolutely - the CPSU (Community and Public Sector Union) represents Australian DVA employees. I'm not an expert in that field, but I haven't seen much sign of them causing damage to the care of veterans, but I haven't looked either.
All I can say as an Australian veteran who has been called on numerous times through a role in Legacy to help the families of Australian veterans to deal with our DVA, I have always found them as helpful as possible and really trying to do the right thing. And I've heard only occasional complaints from others, and in most cases, the complaints seemed to stem from temporary misunderstandings. Our public servants do seem to do a good job on this issue - and I don't often praise them.