This one, again, was completely mishandled by the airline stew. His job is for the comfort and safety of the passengers by the airlines and not to lose his composure thus either escalating or initiating a physical confrontation that could create an unsafe or hazardous result. His job is to make every effort to cool the situation down and take steps to keep everyone from acting in an unsafe way. By confronting, stepping at him, and pointing his finger at him, and trying to loudly and forcibly order the male passenger that had witnessed the actions of the mishandled action, and then goading him to start a violent act, he lost total control of the situation. He needs to be grounded or terminated.
I learned this from officiating sports for over 40 years at many levels. And any time you have to resort to threats that can escalate or create violence, you lost control and you blew it!!! Thje passenger shouldn’t have threatened him, but that could have been handled differently. He was not going to go past that until the stew goaded him and marshals could have been summoned.
red
Yep. Male airline steward needs to be fired. The conflict was clearly caused by American Airline employees. Female airline stewardess tells passenger okay to bring the stroller on and stow it, while the male airline steward was in conflict with that instruction and violently grabbed the stroller away possibly injuring the woman passenger holding a baby. Definite conflict in instructions and actions by crew. To American Airlines credit, they upgraded the woman to first class. Better response than how United acts.