Yep, one company I went to and reworked part of the main application they were selling. When I got there 3 people were full time doing “tech support” and one doing training (which they made money on). After a little straightening out the code, getting rid of bugs, and UI rationalization, it was one person part time on tech support, and three making money doing training (and selling while training).
Better for the company, better for the customers. Bad for their competitors.
Automation doesn’t bother me.
Multiply this many, many times and you have one huge reason why we are losing manufacturing and other service sector jobs in many states.
China and Mexico and all the other countries that are “stealing” our jobs are small factors in the scheme of things.