TQM (Total Quality Management) had more smoke & bigger mirrors!
Yeah, we did that before Six Sigma and the quality of our appliances went down.
And every five years, some other management philosophy came down the pike. Somebody was fluffing up their resume by introducing this stuff, while the rest of us ‘imposed-upon’ folks recognized the smoke and mirrors.
An interesting old book:
TM (Transcendental Meditation) Even more smoke & lava lamps!