Some times AN ACCIDENT IS JUST AN ACCIDENT
Yep, but sometimes, the accident is so bad there is liability involved. The woman took her dog there on the assumption it would be taken care of. At the very least, the "metal dog pool leaning against a fence" sounds like some fairly slovenly doggie care. If they want anyone to ever trust them with their pets again after this hits the news, they better pay generously or kiss their business goodbye. I know I would never trust them.