The number one reason for restaurant failure in our town points directly to the performance of the staff. Restaurants have big trouble hiring good people, and those that they can find aren’t willing to provide good service. A sense of entitlement and a bad attitude are all too common.
She is right about young workers for the most part.
I do not fear the Zombie Apocalypse as we are surrounded by them already.
Most generally don’t know how to do much independently. Makes me wonder about the expectations of and training by the parents in the home environment. Not much of a “hustle” attitude in too many of them.
Which is why more and more you’re seeing restaurants install kiosks at tables for you to order.