Ever since Microsoft has been outsourcing to India, China, and the Philippines, their software quality has been crap.
It wasn’t that great to begin with!...................
So it goes with chat support. Four days dealing with those who knew less than I did. Funny though watching the antics of the mouse cursor while in remote connection. I managed to dump Win 10 and return to 8.1. No benefit in making the change. The boot time was increased from the factory 8.1 I had.
Goodbye MS.