I have been hit with this problem despite purchasing directly from Adobe. I called the number but they claimed they could not find me in their database, which is really not my problem.
Anyway, ducttape45, could you PLEASE post the registry key you deleted and the location of the files/folders deleted?
Appreciated, DuctTape, very appreciated!
What I did was this:
1. Start Task Manager. You need to have that up and running before you start Acrobat. Click on the Processes tab.
2. While keeping a sharp eye on Task Manager, bring up Adobe Acrobat and open up something until you get the red box to pop up. I had to restart a couple of times before it came up.
3. You'll see a process start that coincides with that dialog box. I think it's called GenuineEdition or something similar. You'll see it in Task Manager, and you'll see the executable filename that's also associated with it.
4. Do a search on that filename on your C: drive and in the registry and you should find the registry key and the file folder. If I remember correctly, the file folder is in the Adobe program directory somewhere. I think it's simply called "GE."
I had saved directory with the executable file on the chance that someone on FR would require the information but after a while I deleted it. Believe it or not, that was just a couple of days ago!
Let me know if this helps, and if it does, keep track of the registry key and folder location. Learn from a lunkhead like me, don't delete important information before documenting it!
If I can find the folder name somewhere (I'm doing a search on my hard drive for the deleted folder) I'll post it.
Good luck!