I don’t work *at* the VA but I do contract work with them and the thing I see most is outrageous levels of bureaucracy that are probably the response to all the demands from Washington. An organization can spend money three ways - one on doing the actual work needed to provide service, two on the paperwork surrounding the actual work needed to provide service or three on lining the pockets of the bureaucrats who run the organization. The VA is filled with two and three, leaving little money leftover for the primary work. It combines government and unionization which are the surest ways to waste money not achieving the primary goal.
I have a close family member who does work for the VA...he says it’s impossible to get people to do their work right or well because they know their job is secure. They have zero incentive....
He saved the tax payers “Millions” by his work but had to ‘fight very hard ‘within’ the bureaucracy’ to get past those who simply want things to remain as they are...which is they aren’t interested in saving taxpayers money...not at all.
I can’t say more but to say there are people on top of things currently in Washington regarding the VA...and have been doing so for months now.