I think I should send your post to my neighbor who works for Microsoft. You really describe well the reality people face especially seniors. My mother is 84 and uses a mac and it’s still very frustrating.
Please, please do. Because I’ve actually tried to contact Microsoft about this problem.
I’m a Gen-xer and I’m starting to get confused. My daughter is a 90’s baby and she’s noticing that the kids are out-pacing her. If you don’t do it every day, technology gets more difficult as you get older and things *are* getting more complicated.
I want to spend $800 on a new computer for my mom, but she won’t be able to use it and I won’t be able to help her. As of right now, you’ve got a Boomer without technology and she was a happy Googler and emailer before.
We need a basic, user-friendly interface that is so simple and dependable. Something that won’t change much over time and has automatic updates.
PLEASE pass this on because MY family is getting desperate.
(Oh, and my Boomer best friend is in the same mess. She works with a Mac and she’s realized that her husband simply *cannot* grasp it. She bought him a smart phone and, after six months, he refuses to even touch it any more. He wants his flip phone back and they don’t sell them. So, the iphone was thrown through a wall and he’s without a cell phone. He’s in his 60’s. My mom’s old cell is dying and I can’t get an old model that she can understand, so that’s about to go out the window, too. This is a serious problem.)