I may not be clear on what you are describing, but an online transaction is the use of your card on the Internet, to order a book from Amazon for example, and in contrast to using it at a point of sale in the physical world. This is unrelated to logging into your bank to look at your account info or initiate a transaction.
“”I may not be clear on what you are describing, but an online transaction is the use of your card on the Internet, to order a book from Amazon for example, and in contrast to using it at a point of sale in the physical world. This is unrelated to logging into your bank to look at your account info or initiate a transaction””
Your analysis seems to be a proper one. Wells Fargo is apparently showing a PURCHASE - an online transaction and deducting it from a bank account. If it is a charge to a credit card, the poster can dispute it with his credit card company if he not the one who made the purchase.
I agree with you - he/she needs to explain the “transaction”- the problem - in more detail.
Thanks for feedback. To clarify - this was not for a purchase, POS, debit, ATM or Internet-based purchase. Not even PayPal. This was for an on-line transaction which would have required a web login to WFB site under my account using my username/password. And no I do not click on links on web sites or emails to go to WFB. My WFB credentials are not shared nor saved in any password manager. It’s in my head. With that said - WFB stated that this transaction would have been made as if I or someone logged into my account at the WFB site. However, they track web login usage and after review log/my account there was no evidence that any login was made - not even attempted (i.e., wrong password). That is why I am suspecting a computer glitch! Thanks,