Sounds to me like T-Mobile is doing the right thing here. I am sure it costs T-mobile something to have a foreign service provider allow TM customers to use their network. T-Mobile recognized that $200k is ridiculous and brought the bill more into line with their costs.
Further, these guys were in Canada and even a little bit of common sense would tell you to check on the details of your phone plan before downloading videos and other such non-essentials while in another country. A $2,500 fool tax spread over 6 months also seems appropriate.
“T-Mobile recognized that $200k is ridiculous and brought the bill more into line with their costs.”
Agreed, but only because they were called out on it, much like the IRS charging a homeless man $2 Million over a few dollar discrepancy on a tax return he has filed a few years before. I realize that to some people “Corporations” can do no wrong, and that everyone who gets gamed by them are preceived as idiots, but that’s not the case. Both parties are generally trying to leverage against one another (the parties with more money have the most success), and having had experiences with TENS of thousands of these types of company/customer interactions (Probably upwards of 100,000 across the three companies), I can say without a doubt in my mind, that many people get shafted. That’s why lawsuits are filed and settled or won, quite often. Greed doesn’t work one way.