[presently no screen name]

You give the customers what they want

YES

or they go somewhere else

Why would they?

No $$$?

Where are you getting that from? Dumb question - I said in business not volunteer.

Tell enough of them to leave your business then you FAIL.

Where are you getting that from? No where did I say I tell them to leave - I said they don't control my business.

Perhaps when you're 40 or 50 or 60 you'll be able to comprehend what you read - and not so quick to make wild assumptions about things I never said or in direct opposition to what I did say. I see it as a control issue - someone with all the answers - like your first post on this thread.

[misterrob]

Your customers don’t control your business? Really? If not for them then you have nothing. Sure, you are responsible for managing the processes that support the creation of what they want but in the end, you work for them since they are the ones paying you. Don’t provide them what they want (for profit, not for profit doesn’t matter) and they terminate the relationship for something better.