Posted on 08/18/2009 4:31:11 PM PDT by Star Traveler
Letters from Microsoft: An Employee Tosses His Zune
August 18th, 2009
by Daniel Eran Dilger
Windows Enthusiasts like to paint me as biased against the Zune because I didn’t get a free gift basket from Microsoft and then turn around with a CNET-style gushing review of the me-too player that manages to consistently slink a year or two behind Apple. But what does one of Microsoft’s own developers think of the device? Here’s an independent report from a person deep inside the Zune maker.
The developer, whom I’ll call “Mike Rosoft,” volunteered the following experience with the Zune in an email: “[some months after being hired] … I did the dutiful thing and bought a Zune 120 gig, thinking it would be better than the 80g iPod I had before. I saw some plusses and minuses to the software interface and the potential of the social and Zune pass aspects (good ideas, typically flawed execution) but I didn’t give much thought to the actual audio quality.
”I figured I’m using a lossless codec, it’ll be true CD quality, I have some nice Creative Aurvana earbuds, it should sound pretty good. But I have pretty sensitive hearing, and over a long time I noticed that I wasn’t enjoying the music as much when I played it on the Zune. It didn’t sound as good as I expected it to, and I was starting to think it was a function of stress and depression, but that wasn’t it.
“Because after I got the iPhone I spent a day transcoding all the music from my collection that I expected to want to listen to from the original Apple lossless files to 256 Kbps AAC (standard iTunes Plus preset). It was only slightly involved. I’d right-click a bunch of songs, convert to AAC, and then with smart playlists and sorting on various columns, I’d drag the converted ones to my iMac with file sharing, import them to iTunes (copying them to the right directories and stripping the ” 1“ added to the name to avoid a collision with the original lossless version with the same extension) and finally deleting the transcoded version from the original PC. I lost my play counts and star ratings, but I’m fine with that.
Cutting Corners on Quality.
”After syncing the first batch and plugging in the same Aurvana earbuds, I almost instantly realized that i’d been robbed, by the Zune, because the AAC version sounded amazingly good, obviously better than the uncompressed version on the Zune. So now my whole music collection takes up like 25 gigs of flash and sounds better than I had ever expected.
“I believe they either f*cked up the DAC or the analog circuit pathways on the Zune and lost like 10dB or more of signal to noise. I think the stereo channels might be leaking into each other also. It just sounded muddy and I’d been using it all this time, not just with the earbuds but in my commute to work every day in the car.
”BTW, I think I could perhaps tell the difference between AAC and lossless after very carefully listening to each version, but the differences would be so subtle as to be meaningless in terms of enjoyability. Whatever they screwed up in the Zune to make the lossless version sound so flat and dead was much worse.
“Music is a very important part of my life and Microsoft robbed me of a portion of that enjoyment through typical corner cutting and short-sightedness. I’ve decided I’m going to find a nice grassy space this weekend and get my roommate to film me smashing up the Zune with a giant pipe wrench, a la the scene from Office Space where they smash up the printer. Should be a YouTube hit, especially with the story of why I’m doing it.
The Great Exodus of Microsoft’s Talent.
”Did I mention to you that after the layoffs, people have been resigning right and left? Always the same story, going to do something else, not sure what, but something else. Two weeks notice, see ya. I’ll be doing the same tomorrow morning along with a friend who’s quitting for the same reasons. In fact, he’s been frustrated longer than me, probably because I was blaming myself and not the real problem of the toxic work environment.
“We can’t figure out: how can you make a great product with shifty tools, and how can you make great, or even acceptable, tools on top of a shifty platform? You can’t ratchet up the quality, certainly not when you haven’t been allotted sufficient time to do so. You can only try to prevent the quality of everything from dropping further into mediocrity.”
Rosoft hasn’t yet posted his video or his story, but when he does I’ll link to it.
Up next: if you think Microsoft’s cutting corners on the Zune in the manner of the Xbox 360 is the worst example of the company’s failing to learn from its previous mistakes, get ready for a big surprise. Because Microsoft is preparing to replicate one of the biggest, most uncontroversial blunders of the recent decade in its misguided efforts to imitate Apple.
Guess what iceberg Balmer’s delirious company is going to aim towards for its next Titanic disaster! (Hint: it’s a far larger mistake than the whole ‘two years late iPod touch clone + Zune HD software problem’ I discussed in the last article.)
Some Zune/iPod comparison from a Microsoft employee...
”Did I mention to you that after the layoffs, people have been resigning right and left? Always the same story, going to do something else, not sure what, but something else. Two weeks notice, see ya. I’ll be doing the same tomorrow morning along with a friend who’s quitting for the same reasons. In fact, he’s been frustrated longer than me, probably because I was blaming myself and not the real problem of the toxic work environment.”
I can’t imagine anyone doing that in today’s economy without having $5 million cash in the bank. Of course, many of these guys probably do,
The drinking of bathwater there goes on unabated.
They are being hammered from all sides, and really have no answer for it.
Windows 7 is gut-check time. If this thing isn’t clearly better, they may be toast.
This article sounds like BS. I am not taking sides with ipods or Zunes, just calling it like I smell it.
My Toshiba Gigabeat F40 works just fine...
I can’t imagine it either... but a lot of those kinds are chasing the next rainbow... :-)
Well, there is a difference between the “Nigerian 419 Scam” type of e-mails that are spammed out by the thousands and hundreds of thousands to anyone — and — an e-mail sent specifically to a long-standing blogger who reports on these things... :-)
You said — Now,if this was an interview with a plant worker at Chevy, i’d def agree with you.
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Yeah, a different type here... for sure... :-)
My “earbuds” weigh 170+ lbs each. And can take over 1000 watts.
I don’t hike much anymore...
;-)
I bought my son a Zune after his iPod was stolen. He likes the Zune better.
Every company has disgruntled employees. Are we to believe that a disgruntled employee is a impartial and trusted source?
That said, I'm using Win-XP but after downloading Safari for XP, my digital downloads sound noticeably better than IE8 - more clear & detailed.
I have no idea what Apple does on the audio side but my experience has been very good but still not in same ballpark as a good CD player or analog turntable/arm/cartridge combination.
You said — Are we to believe that a disgruntled employee is a impartial and trusted source?
—
When he confirms things that we sorta knew already... well... :-)
Please explain to me how a browser makes a difference in how a song sounds after downloading? There are no sound codecs independent of either.
You asked — Please explain to me how a browser makes a difference in how a song sounds after downloading? There are no sound codecs independent of either.
—
Well, I can’t speak specifically for that other poster, but I can say that I’ve read that Apple was also loading/installing the QuickTime components along with the Safari Browser.
And I have heard that those QuickTime components will produce better quality sound than the software that was there already from the Windows platform.
So, it could be that what is being heard — is playing from those QuickTime audio components after they were installed along with the Safari Browser being installed.
“When he confirms things that we sorta knew already... well... :-)”
Yes some see what they want to see
Or it could be a load of crap
Gee....a piece bashing Microsoft.How unusual.Windows XP works just fine for me.As does Office.And Money (which,IMO,is far superior to Quicken).
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