Posted on 12/29/2008 10:15:49 AM PST by SAJ
On December 11th, Microsoft converted from the nice, easy-to-use file sharing programme called FolderShare, to the (evidently) brand-new programme Windows Live Sync.
We had used FolderShare for years, great programme. Now, we're unable to share the very same files that have been successfully shared for over 3 years.
Clearly, there's some problem in the setup, but we can't seem to get a handle on it. Microsoft's ''help'' consists of directing people to a website, support.live.com, which provides nothing in the way of troubleshooting.
Any and all advice from FReepers concerning how to make Live Sync functional would be much appreciated...except of course for the inevitable, ''Are you logged in?''
Mac bots coming in 3...2...1...
Did you go to the site and download the new client:
You’ll have to Log In once you start the client! :-)
I downloaded Sync Toy from MS just the other day. It’s a pretty brainless utility.
Perfect for Mac users.
;)
The deal is, of course, that someone has to invite you to share such-and-so folder. Fine. My correspondent in Australia has done so, BUT...the invitation -- by the time it got to me -- had been somehow aliased: instead of receiving an invitation to share from Bill Gibbs, I received one from Mark Jones.
As you probably suspect, I spoke to Bill about it, and he DID send an invitation, but is as puzzled as I about the weird name. We both think that I'm sharing (something) with Jones, but who cares, right?
This is wild. Also incompetent, but, what the hell, it's MS, true?
;^)
Sounds like a problem with your correspondent’s Live ID login. He may have used a different name when creating the account (an alias) and then forgot about it.
Be sure to check the email address that the invite came from.
I sent an invitation from my hotmail account to my work account just now and everything worked as expected.
I'll ask him to re-invite, and confirm his Live ID login beforehand.
Nothing against MS, but their concept of 'customer support' and mine are simply galazies apart. Plus, I speak coherent English, which can not be said of some considerable portion of their CS agents.
Customer support will relate to what you pay for it... And in this case, it’s free! ;-)
There are of course different classes of support. Corps tend to pay for the Premier support level from Microsoft because it’s very good.
Don't piss on my leg and tell me it's raining, ok?
I've written all sorts of software for the past 32 years, and the notion of charging my clients for ''support'' is and always has been foreign, indeed offensive, to me. My policy has ALWAYS been: if the software doesn't operate correctly by YOUR standards, then I fix it...completely without charge.
Don't even think of lecturing me about customer support, esp as practiced by your firm.
I will -- not might but WILL -- cite you chapter and verse, dates and timestamps, about how badly and brazenly your firm's CS, over the past 15-20-odd years, has preferred to fellate deceased canines. speaking figuratively, rather than to offer --- for sale or not -- proper and immediate and, above all, competent advice about how to solve a problem concerning one or another of your firm's bits of software.
''Classes of support'', is it?
There's only one ''class'' of support for software, mate: it's the ''class'' that gets the job done, the software working properly, and the client back to doing productive things and back to his or her ordinary business.
When you chaps at MS figure this out, do get back to me, would you please?
But NOT before.
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