And their obnoxious Yahoo mail is another sore point. You would think they could come up with their own email service instead of relying on the Yahoo leftists.
And then what's with their installers? One guy ran the wire half way around our house. Service would be very flaky every time it rained. It took three different guys until the last one figured out that the first guy stapled through the wire in several places. He ripped out about a hundred feet of perforated cable and replaced it with about 10 feet.
I would drop them but I've had the email address so long, I don't want to go through the hassle of changing.
Yes AT&T needs to invest in their reliability but mainly their customer service model/capabilities. I speak of this as both a personal consumer and a business customer. Their support sucks completely. Full of people that have no clue what they are doing, tons of red tape, different department that is designated for every little difference that can exist in an account, account managers that are no where to be found until it is time to sign a new contract. The most frustrating vendor I deal with by far.
I have had pretty good service with them through the years. I have had them redo my phone line a couple of times (I have DSL and a land line), but they are always prompt about coming out. Once they did make a mistake. They ran the new line across my backyard, and said "someone else will be by to bury the cable". Several days went by, and still no one came by to bury the cable. I had to lift the cable in order to mow in that area. Another week or so goes by, and the cable still isn't buried. We had had a lot of rain, so the backyard was overgrown. I forgot about the unburied line which I could not see, and mowed right over it, severing it.
They were very apologetic about not having buried the line, and sent someone over the next day to run a new line and bury it. Other than that, I have had no issues. I am in the Houston area (Stafford/Sugar Land area, actually), and their service is pretty good here.