Be careful. They will ask you questions the answer to which will usually be “yes.” They then splice the “yes” into whatever sales pitch they like and use your “yes” for voice authentication of what they’re trying to do, such as switch phone carriers.
They stopped using the “Can you hear me now” nonsense many months back..A woman called our house a few days ago, some Asian sounding name from the caller ID, she knew my Mom’s name, asked her if this is Mrs...and my mom said “Yes” then she went on about Obamacare and my Mom hung up on her..so she got worried that since she said “Yes” to that question she might get screwed, but I doubt it, I looked up the number, more likely spam and NOT scam
they tell me to hit the key with the wavy windows flag ( i have a Mac) then I say OK and then they say do this,I say OK and it goes on till they figure it out and hang up