Alorica to create 400 jobs in Joplin (Full-time, Benefits available in Missouri)

The Joplin Globe ^ | October 10, 2017 | Jordan Larimore

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At a news conference Wednesday, global customer service company Alorica will announce the addition of 400 jobs to its Joplin contact center.

All of the new jobs the company will be announcing full-time positions eligible for benefits, said Jacob Kramer, senior director, on Tuesday. Kramer said the company's clients have praised Alorica's customer service performance and wanted to expand the use of its services.

Kramer declined to name any specific clients. The company's business model is set up where it secures contracts with companies to provide customer service specialists through its various centers around the globe. Alorica's website says it has 100,000 employees in 150 locations across 16 countries. Alorica claims to be the largest customer service company in the country and third-largest in the world.

The local center, located at 1717 W. Seventh St., will feature customer service jobs spread across various platforms in addition to over-the-phone connections.

"How we serve our customers isn’t just contact centers anymore," Kramer said. "The market and how people communicate has evolved, so how we help our customers a lot of times might not even be on the phone. It could be helping via social media, email, chat-based. With how the market has changed, we have had to evolve as well, and these types of positions are directly aligned for that market change."

After Wednesday's news conference to announce the jobs, Alorica will hold a job fair — which it calls meet-and-greets — beginning at 10 a.m. Thursday. People can show up to that event and immediately begin the process of interviewing and applying for jobs, said Ken Muche, global public relations director.

Muche declined to say how much the new jobs would pay, instead touting the company's "culture."

"I think people want to work at a place where they have a career opportunity, and I think they want to work in a place that has the same vibe they’re looking for," he said. "We’re in the people-to-people business; we solve people’s problems. Our job is to take that positive attitude, engage folks and solve their problems."

Background

In 2016, Alorica purchased Expert Global Solutions, or EGS, which had been formed as a holding company when NCO Group merged with APAC Customer Services in 2013. NCO Group formerly operated the call center where Alorica is now.