Posted on 07/22/2017 6:30:29 PM PDT by 2ndDivisionVet
TWIN FALLS — Sayrd Heidemann hopes to hire five people a day until she’s filled 445 new entry-level positions in Twin Falls.
C3/CustomerContactChannels announced Wednesday its plans to add hundreds of full-time jobs at its call center over the next four to six months. And Heidemann, the company’s talent acquisition manager, says she will focus her efforts entirely within the Twin Falls area.
As unemployment hovers below 3 percent, it will be a challenge to get applicants amid fierce competition, but she feels her team is up to the task.
“I filled over 150 positions in the last four months,” she said.
C3/CustomerContactChannels employs more than 500 people. It can accommodate up to 1,100 employees on different shifts at its 45,000 square-foot facility.
“These newly created positions are a direct result of the growth we are experiencing as a company, especially in the health care industry,” Millie Lozano, C3 site director, said in a statement. “We are looking for people who enjoy solving problems and creating exceptional customer-service experiences through traditional and modern streams of communication.”
The company opened its Twin Falls facility at the former Dell building in June 2010. It has expanded and laid off workforce throughout the years as its clients and business practices changed.
Following an ownership change in December, C3 this year laid off 25 support positions, which were outsourced to other parts of the company. C3 is owned by Singapore-based Everise — a joint venture between Sunrise BPO and Everstone Group — according to its website.
But now, call volumes are up. The new positions are entry-level customer service representative jobs with pay ranging between $9 and $12 per hour, depending on experience, Heidemann said.
Inside C3’s Twin Falls center, cubicles separated workstations where employees were busy Wednesday answering phones. But there were still rows of empty chairs and underutilized space.
“We’ve definitely got room to grow,” Heidemann said.
C3 facilitates customer service calls and online communications for corporate clients in health care, financial services, telecommunications, energy and utilities, media, travel, hospitality and government service industries. It also operates call centers in five other U.S. states, the Philippines, Bulgaria, Guatemala and China.
Recruiting new hires
When C3 opened its Twin Falls call center, the Magic Valley was coming out of the Great Recession and there were more people unemployed, Idaho Department of Labor Regional Economist Jan Roeser said.
“Now it’s not at that degree by any means,” she said.
The company initially opened with more than 480 employees. Although still a major employer in the area, other companies have since come in with equal or greater employee counts, Roeser said.
With the extra competition, C3’s hiring is likely to be more challenging. But the company has opportunities to recruit people who are underemployed, such as high school graduates working part-time jobs, Roeser said.
C3’s team of recruiters handles the talent attraction in-house. Chuck Hollingsworth, who was hired in August 2010 after being unemployed for five months, said the low unemployment rate significantly narrows down the number of applicants.
I wonder. There are muzzles there. They will prob get the jobs just to keep real Americans from them.
We visited my uncle in Twin last week. My wife and I were taking our usual early morning hike into the Snake River Canyon on Canyon Springs Road when a woman driving a car went by us wearing an abaya and full head scarf. She parked at the bottom and hiked up the canyon in the full head-to-toe black abaya and head scarf. Makes you want to scream, cry, and weep for our country.
Last Sunday’s Times-News had an article about the booming economy in Twin and the Magic Valley. The economy is really growing there.
The Sunday paper had a special ag section. The shocker was that dairy and beef cattle are both bigger than potatoes in the state followed by grapes.
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