It’s amateur hour in the USA
Build Trust: Be True to Your Word.
I guess Obama failed to read it?
Lock up portable devices (e.g., laptops, cell phones) or use an unauthorized mobile device to access PII or tax return information.
Great find!
Direct link to the manual:
http://www.healthreformgps.org/wp-content/uploads/navigator-SOP-manual-8-26.pdf
Note — it says “limited distribution” — i.e. they don’t want us to know about it.
and definitely check out the home page: Healthreform GPS.org
Does anyone one see income verification in this document? Will they match the applications with the W2? I thought that for 2013 they were enrolling applicants on the “honor” system. The language the book uses is income estimation. The lack of verification could be the reason the Medicaid enrollment numbers are higher than expected. Once enrolled in Medicaid, are participants ever asked to verify income in subsequent years or is it a lifetime benefit?
Don’t read the funny pages, just read this section from the manual.
2.2.4 Build TrustBe True to Your Word
Be candid, open, and honest in your responses to consumers. Treat consumers in ways that you
think they would want to be treated.
Be open with mistakes. Be aware of your responsibility in any situation or outcome. Apologizing when things go wrong demonstrates that you care about consumers and their experiences.
Only offer consumers something that you are sure you can give them. Dont promise timelines you are not sure you can fulfill. Stick to deadlines, make sure you turn up promptly for any appointments and never make promises you cannot keep. If situations change, let consumers know as soon as possible.
Nut-job Conspiracy Theory Ping!
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Thanks for the post; ping.
“The Federal Register document says assistance workers will be paid $20 per
hour, project leaders will be paid $29 per hour and executives will make about $48 per hour.”
“Obamacare ‘Navigators’ Will Get $58 For Every Individual They Sign Up”
BIG GOVERNMENT IS CRONY SOCIALISM
He has erected a multitude of New Offices, and sent hither swarms of Officers to harrass our people, and eat out their substance.
For imposing Taxes on us without our Consent: [a pre-meditated lie, supported and presented in lock-step by a party, sanctioned by the USSC]
For taking away our Charters, abolishing our most valuable Laws, and altering fundamentally the Forms of our Governments:
The list, Ping
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Community organization, the only training Obama had to become president.