You could have chose a couple of other paths.
One would be to say that you don’t own a computer. Then ask how it was possible that this problem existed.
Or...
You could say, “I’m typed in the website address but my computer won’t connect for some reason. Maybe you guys have a virus!”
“One would be to say that you don’t own a computer.”
I have 2 friends that don’t have a computer and don’t even know how to turn one on, they get along just fine.