I'm the type, when a company informs me of something such as MS did, to apologize for asking.
I need to rethink my approach with MS and demand to be given what I paid for and was promised!
Definitely rethink that approach, when it comes to Microsoft. They are, as a company, arrogant, and not naturally responsive to customers’ needs. You’ve got to be a bit belligerent and possibly threatening, and then your issue may get kicked up to the supervisors who may realize that tossing you a bone costs them nothing compared to bad public relations and legal hassles.