IT support you can get a lot of stupid calls. One of the most oft repeated is the guy who couldn't figure out why his computer wouldn't start up and finally the IT asked him to look behind the computer and see if it was plugged in, the customer said he couldn't see back there because the power was out.
I have probably provided a couple of those stories myself. ;) I am a computer illiterate who is blessed to have my own personal expert. my dear husband.
One evening I was having trouble so I called my husband who was at work. He said, “honey I’m busy and can’t help you at the moment, call the computer company”. So I call and get some guy in India,whom I couldn’t understand nor could he understand me. That was just the start of the problem. All he knew was to read off of a script to diagnose my problem. Well my issue wasn’t on his script, lol so finally in exasperation, his and mine, he passed me on to some other guy who at least spoke English but couldn’t seem to understand my problem either. He wanted to speak technical to me and I wanted it in laywoman language. LOL After a good long time of speaking past each other he passed me on. I was passed on to a few more people when suddenly I was disconnected. I bet they think I thought it was an accident, but I know better.
Luckily for me my dh regretting that he had inflicted me on some other help desk, had a break and called me. He was able to diagnose and lead me through fixing my problem. He speaks my language perfectly. He said he figured I had given some IT guy a headache and something to talk about.