I have used Ditech (owned by GMAC) for years. I am a repeat customer due to what used to be great service.
Something has changed over the last several months. I have been sent a certified letter from their collections department when I am not late on a payment. My wife’s call to correct this issue lasted over 2.5 hours, involved getting transferred 8 times and then ended by being hung up on during a transfer. My follow up call was much more fortunate and only took 45 minutes and two transfers.
I am wondering if the GM cash issue is leading to a panic inside GMAC. I’m currently NOT a happy customer and not likely to go back again if they don’t get their act together.